Implementation Academy

Our Academy Team

Our team has over 30 years combined Salesforce experience

Fran Donaghy

Course Director

James Collett

Founder & CEO

Declan Murphy

Sales Director

About Our Course Director
Fran Donaghy

Fran brings 16 YEARS Salesforce Experience CSG & Training all star

Senior Principal Portfolio Success Manager

Aligned to Salesforce RVPs and owning a portfolio of accounts,
ensuring customers get the most from their investment supporting
them with adoption and best practice.

Senior Applications Instructor

Design and deliver custom training based on customer app and business processes.
Design and deliver Train the Trainer programmes.
Work with customers on their training implementation.
Deliver public workshops for system administrators.
Ensure team and customers keep up to date with new releases.

Principal Portfolio Success Manager

Aligned to Salesforce RVPs and owning a portfolio of accounts,
ensuring customers get the most from their investment supporting
them with adoption and best practice

Principal Success Account Manager

Member of the Salesforce Customer Success team, supporting customer
post sales to improve user adoption, providing best practices so they get
the most from their investment.

Senior Success Account Manager

Responsible for the success of a large portfolio of accounts, providing expert
technical and product knowledge and assist them in driving adoption
through best practices and release planning.

Senior Support Account Specialist

Managing an expansive portfolio of accounts to ensure success through the use of
Premier Success.

Support Account Specialist

Managing customer accounts through the support process to
ensure complete satisfaction with Premier Support